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  • How do I create a customer account?

    You can create an account by clicking on the "my account" icon in the top right-hand corner.
    Create an account by entering your email address.
    Click to indicate whether or not you have a loyalty card (the loyalty number is at the bottom of your till receipt, if you bought it on our website, an email containing your identifiers has been sent to you).
    Fill in the fields and create your account If you have any problems, our Customer Service department is available to help you by clicking here:

  • I want to modify my personal information, how do I do it?

    To change your details, log in to your customer account and click on the "my personal details" tab.

    Please note that if you want to make any changes to your children's details, please contact Customer Service by clicking here:

  • Where can I find my password?

    To find your password, go to the "My account" area of the site, enter your email address and click on "forgot password" to get it.

  • I have lost my login details, what do I do?

    After registering on the site, your email will allow you to log in to your account. Your password can be found in the welcome email that was sent to you. If you have joined our programme online, your card number can be found in your loyalty area as well as in the email sent to you following sign-up. If you have signed up in store, your number is on the ticket you were given. We can also resend it to you. For that you need to go to the "My account" area of the site, enter your email address and click on "forgot password". You will then receive a new password.

  • How do I subscribe to/unsubscribe from the Tape à l’œil newsletter?

    To subscribe to our newsletter, you can enter your email address in the form at the bottom right of our website. When creating your account, you can also specify whether or not you wish to be included in our newsletter. To unsubscribe, simply go to one of our newsletters and click on "unsubscribe" at the bottom.


  • How do I create an account?

    By clicking on the "my account" icon in the top right-hand corner, you will be taken to your profile Then click on "Subscribe in one click", and your virtual loyalty card will be added to your basket. If you have any problems, our Customer Service department is available to help you by clicking here:

  • What are the loyalty benefits?

  • How do I link my card to the MyTAO app?

    The loyalty card is a paperless card. If you bought it in a shop the number is at the bottom of your receipt. If you have purchased it on our website an email containing your login details has been sent to you.


    #1 I download the app

    On iPhone

    On Android

    #2 Find your loyalty numberat the bottom of your receipts or at the top of your emails

    #3 Register your loyalty numberby scanning the barcode or by entering this number

  • How long are my loyalty offers valid?

    The birthday offer is valid for 30 days before the child's birthday and 14 days after, and the €10 loyalty voucher is valid for 2 months from the start of the offer.

  • How do I use my offers?

    These can be used in the shop or on T-A-O.COM. In store, you will only need to say the offer you want deducted from your payment. Online, all you have to do is tick off the offer you want to use when validating your basket.

  • Can loyalty benefits be combined with current special offers?

    All loyalty benefits can be combined with all our special offers.

  • Can loyalty benefits be combined with each other?

    The loyalty offers (€5 and €10) can be combined with each other

  • I haven't received my loyalty cheque, what should I do?

    You will receive a loyalty cheque once you have reached 15 points. If you have made any product returns, the points representing that purchase amount will be deducted from your balance. If you haven't made a return and have a balance of 15 points, please contact us by clicking here:

  • My loyalty cheque isn't working, what can I do?

    The loyalty voucher is visible at the bottom of your basket, you just have to tick your €5 or €10 benefit. If this doesn't work, you can contact our Customer Service by clicking here:

  • Can my loyalty card be used in shops and on

    Your card can be used for all purchases in the shop and on T-A-O.COM. The loyalty card is a paperless card. You have to download it in the MYTAO app by registering your login details or by scanning the barcode that you received by email or that appears on your cash register receipt when you purchased the card. If you want to use your benefits, you can enter your login details when ordering on T-A-O.COM or show the code so it can be scanned at the checkout when shopping in store.

  • Can my card be used in other stores?

    The Tape à l'oeil card can be used in all our TAO shops and on

  • I can't change my children's birthdays

    Once registered in your online space, they can only be modified by our shop teams or by our Customer Service by contacting us by clicking here:

  • How do I cancel my membership?

    If you wish to cancel, please notify us in the shop or via our contact form.


  • How do I return or exchange an item?

    Throughout the season, until the last day of the sale, we will issue refunds for the current season's items, labels attached, unworn and unwashed.

    The easiest away to return a product to us is to go to one of our shops!
    We accept returns to your nearest shop throughout the season. Your products must comply with the return conditions and be accompanied by proof of purchase (receipt or invoice).
    /!\ "Exclu web", "Old Collections", "Outlet" and "Good deals" products cannot be refunded or exchanged in shops, only returned to the warehouse.

    Do you want to return items from your Mondial Relay order via a Point Relais?
    Go to your Point Relais with your product with return label attached, in its original packaging (or at least in a cardboard box or padded envelope) and accompanied by the duly completed return form (click here)(mandatory for a free return). Your refund will be issued within a few days of receipt of your package at our warehouse.

    Would you like to return items from your La Poste order via La Poste?
    Return the products in their original packaging together with the duly completed return slip to the following address:
    DC1 Geodis - Retour Web TAO - Parc des industries Artois-Flandres - 450 rue de Bruxelles 62138 DOUVRIN - FRANCE
    You will be responsible for the shipping costs. Your refund will be issued within a few days of receipt of your package at our warehouse.

    Purchases/orders paid for in-store are not exchangeable via Mondial Relay or by La Poste. To make a return or an exchange, you must go to a shop.

  • How do I get a refund?

    You have made a return and are waiting for a refund.

    If you paid for your order:

    • By bank/credit card, the refund will be made directly to the bank account used for the payment, within one week of receipt of your return at the warehouse.
    • Via PayPal, the refund will be made directly to the PayPal account used for the payment, within one week of receiving your return at the warehouse.
    • In the case of a gift card, the refund will be made directly to the gift card used for the payment, within one week of receipt of your return at the warehouse. Be sure to keep your gift card. In the case of a logo gift card, the refund will be made in the form of a credit note, which will be saved in your TAO account.
    • If you have a promo code, please contact Customer Service to create a promo code for the amount of the return by clicking here:

    No products purchased on websites other than Tape à l'oeil will be accepted as returns. Your returns and refunds must be made via the platform on which you placed the order.


  • What are the delivery methods and rates?

  • How long does it take to deliver my order?

  • Can I have my order delivered abroad?

  • How can I get delivery in store?

    When you place your order, simply select your nearest shop for delivery. This is free of charge when you spend at least €10. During certain special offers, in-store delivery may be deactivated. To check the status of your order, simply go to your personal space, and then to "Order". As soon as we receive your parcel at the shop, you will be automatically notified by email. Your parcel will remain available for collection in the shop for 10 days.

  • How can I get home delivery?

    When you place your order, you just need to select a home delivery. You will receive a tracking number by email, which will allow you to follow the progress of your parcel on the Colissimo website. Please note that once the order has been placed, you will no longer be able to change the delivery address. Check that your address is up to date and complete on your account


  • How can I make sure I pick the right size?

    Go to the item's page and above it you can click on the "Size Guide" section. You will be able to find the right size for your child at a glance.

  • My item is unavailable, will it soon be available again?

    We constantly update our collections of fashion forward products so we can keep up with your needs. New products arrive every week in shops and on the website. These specific products remain online for about 4 weeks, unlike the basics which are restocked throughout the season.

  • How to place a gift order

    At the bottom of your basket, click on: I want to add a gift box to my order, then select your gift box, and you will find a text box where you can leave an accompanying note. We will send the gift to the address indicated.

  • Can I cancel or change an order?

    Once your order has been validated, it will no longer be possible to cancel or modify it. You can return unwanted items to us. To view our returns policy, click here:


  • What are the payment methods?

    Various payment methods are available to you. You can pay for your order:

    • By bank card (CB, VISA, Mastercard)*
    • By PayPal*
    • By Tape à l'oeil gift card*
    • With a credit note issued in a shop, if it has been saved to your customer account.

    *for a minimum order of €1.

  • Can I pay securely (3DSecure)?

    We have set up a system that guarantees secure payment. The SSL encryption system protects data from payment methods. To increase data security, we have set up the 3DSecure payment solution so that you will receive a code by text message that you must enter when paying for your order. This code is sent by your own bank. If you have recently changed your telephone number, don't forget to tell your bank.

  • When will my bank account be debited?

    Your account will be debited as soon as your order is shipped.

  • How can I use my promo code?

    You have received a promo code and want to benefit from it. It's very simple, just enter the code on the summary of your order, just before payment, in the dedicated "promo code" area. It will allow you to benefit from a discount on the total amount of your purchase. Only one promo code can be entered per order. The promo code can be combined with any current loyalty and special offers.

    Please note that this code is a single-use code and must be entered at the very end of your order, otherwise it will be cancelled!


  • Where can I buy a gift card?

    In all our TAO shops

  • How do I view my gift card information?

    By clicking on the gift card icon at the bottom of our website, then enter your gift card number and check the balance

  • Where can I use my gift card?

    In all our TAO shops and on our website.


  • How can I reserve a product in store?

    The e-click service is available in store. You can order online in store with our team (service not available during private sales, sales and Original Days). The products will then be sent to the shop.

  • When will I receive my product once I have reserved it?

    The delivery time is the same as for an online order, i.e. 2 to 6 working days

  • When do I have to pay for a product I reserved in store?

    You will pay once the order is received in store. If you change your mind, or if an item is missing, you will only pay for the items you want.

  • How can I give feedback about a product?

    On each product page, you can click on the "Add a review" tab. You can also leave us your feedback via our social networks.

  • How can I find out about new products?

    It's very simple! Simply subscribe to the newsletter on our website, and you will receive a sneak preview of all the latest news from Tape à l'oeil: new fashions, our promotions and My TAO Community offers. You can find the latest arrivals at We also invite you to follow our Facebook and Instagram accounts to keep bang up to date with our news and latest arrivals. .


  • How do I find my nearest shop?

  • How do I apply for a job at Tape à l'oeil?

  • How can I get my child to become part of Tape à l'oeil's advertising campaigns?

    Would your child like to be part of Tape à l'oeil's advertising campaigns? Just subscribe to our Facebook or Instagram accounts and when calls for applications go out, just read the instructions! Easy huh 😉 Watch this space and see you soon!

    The Casting Team.

  • How do I become a blogger for Tape à l'oeil?

    You can contact us on our Instagram account @tapealoeil or by email at [email protected]

  • How can I get promo prizes?

    Unfortunately, we have no promotional items or prizes to send you. The only requests for donations that we consider carefully are those concerning children in vulnerable situations. You will find all the information and contacts on this page:

The product was successfully added to your cart
In order to ensure satisfaction for all our customers, purchases will be limited to a maximum of 30 items at a time during the sale.
But don't worry. If you want even more than this, simply place another order immediately after the first!

Для того, чтобы все наши клиенты могли воспользоваться распродажей, ваша корзина ограничена 30 артикулами.
Не волнуйтесь, если вы хотите купить больше, вы можете сделать два заказа!